Both Administrators and Supervisors can add Business Numbers to the User Interface.

NOTE: Even though Supervisors can add Business Numbers, they cannot delete them once added. 

NOTE: You can assign a number to an Agent and an Agent Group simultaneously, but you must ensure the Agent is part of the Agent Group.

To begin, select Business Numbers from the Application section of the Administrator menu.

Locate the number you want to assign by doing a search or scrolling through the options until you find it. Once you do, click on the pencil icon to the left of the number you want to assign.

Enter the Agent and/or Agent Group name you want to assign the number to.

When you're done, click Save.

You can add a business number by clicking on Business Number under the Application section of the Administrator Menu.

On the Business Numbers page, click on Add New.

Fill in the information and click Save.

The newly added number will show in the list of business numbers.

Text enabling a business number requires various approvals from multiple companies.

Currently, you must submit all requests to your ConnectionsGT representative or send a request via email to This email address is being protected from spambots. You need JavaScript enabled to view it.. A Letter of Authorization (LOA) must be submitted with your request. This process typically takes two to five business days.

ConnectionsGT can also provide you with a text-enabled number, if needed. You can request one by speaking with your ConnectionsGT representative.